Frequently Asked Questions


1.KDT Password Protect Files
1.1 Hidden files remain visible
1.2 Difficulty restoring .kef files
1.3 Why is the software always running?

2. KDT Recover Product Key
2.1 Differences between version 1.0 and 1.1.2
2.2 Product Key error for Windows 2000
2.3 Norton Anti-Virus doesn't display
2.4 Saving keys to a specific directory

3. KDT RAM Cleaner
3.1 Software loading times
3.2 Accuracy of PC performance data?
3.3 Lack of noticeable difference after running

4. KDT Site Blocker
4.1 Lost password
4.2 Unblocked websites remain blocked
4.3 Blocked websites/web pages remain visible
4.4 Problem installing full version
4.5 Blocking mass websites via keywords

5. Miscellaneous
5.1 Question hasn't been addressed








KDT Password Protect Files



Why are hidden files still visible?

Occasionally, files that are encrypted will still be visible to the user, especially when those files were originally on the desktop. To ensure that these files are encrypted and non-visible, the user should restart their PC.

Difficulty restoring .kef files.

Once a file has been decrypted, they should show as normal in their original location. However in certain circumstances, these files may still be shown as .kef files. In such an instance, the user should restart their PC.


Why is the software always running?

The continuous running of 'KDT Password Protect Files' is vital in ensuring files remain hidden/encrypted. Fortunately, the software is very low on computer usage when running, so this should not in any way, alter performance.


KDT Recover Product Key




What are the differences between version 1.0 and 1.12?

There are only a few minor differences between versions 1.0 and 1.1.2 of KDT Recover Product Key. Version 1.1.2 is a newer version that includes a translation option into Spanish, French and German Languages. Version 1.1.2 also provides the user with more conclusive #error codes. Both versions are however, built on Windows .NET framework, and therefore are fully compatible with the latest versions of Windows operating systems.


I have Windows 2000 and the software is not supporting the quick change of the product key?

Windows 2000 doesn't support a 'quick' product key change as such. To change the product key in Windows 2000 using our software, you must go through a short process. We've recorded a video to explain this process in detail: Please Click Here


When I open the software, Norton Anti Virus doesn't display on the menu.

For it to display, you may need to activate the new serial number. In the newer versions of Norton Anti Virus, for instance, the user may need to activate the new registration key before you can receive Live Updates / Update Virus Definition. To activate it, simply open Norton Anti Virus and go to the "Help & Support" menu, then click "Activate." Next, a new window will appear, and you can type in the new key using our software.


When clicking 'save keys to file,' can I save keys to a specific directory?

Unfortunately not, as KDT recover Product Key is built with simplicity in mind, and therefore, keys are saved by default to the users desktop. However, this .txt file can easily be dragged/moved to other areas of the PC.


KDT RAM Cleaner




Why does the software take a long length of time to load?

As KDT RAM Cleaner is one of our most sophisticated products, it is sometimes usual for the software to take a while to load, especially after Windows start-up. This is because the PC requires time to configure all the necessary features contained within the software. Usually, only older, slower PCs should not be affected by this.


How accurate is the PC performance data?

KDT RAM Cleaner collects PC performance data, direct from the respective Windows file. It is therefore as accurate as the information provided by the PCs operating system.


Computer doesn't seem to speed up after cleaning RAM.

When the RAM (Random Access Memory) is cleaned, it may take a short while for the users PC to benefit from the effects. Users should not continuously 'clean RAM' in short periods, as it may have an negative impact on short-term PC performance.


KDT Site Blocker




I have lost the password of the product. Is there a way to recover it?

Unfortunately not. When developing KDT Site Blocker we had to ensure that the product was as resilient as possible to any potential password cracks. As a result, if a user has forgotton their password, the only realistic option is to manually un-install the product via a system restore.


I have deleted a website from the 'blocked' list. However, after attempting to view the website, it appears to remain blocked. How is this resolved?

On rare occasions, certain website browsers are prone to storing old settings via their cookies. In order to 'update' the browser, it is suggested that both the cache and cookie folders are deleted. Dependant upon the browser, this can usually be done via the 'Tools' menu.


I have blocked a website from the 'blocked' list. However, after attempting to view the website, it appears to remain visible. How is this resolved?

On rare occasions, certain website browsers are prone to storing old settings via their cookies. In order to 'update' the browser, it is suggested that both the cache and cookie folders are deleted. Dependant upon the browser, this can usually be done via the 'Tools' menu.


I have a problem installing the full version

Users sometimes experience issues when attempting to install the full version of the product when a trial version of the product is remains on their PC. In order to solve this problem, users should delete the 'blocked' lists from the trial version, and un-install the programme from their computer via 'Programmes and Features' on their Windows Operating system. Following this, users should then download the full version of the product and begin adding URL's to the block list once more. Original URL download link to the full version of the product will remain active.


Can I block mass web pages/websites via keywords?.

Unfortunately not, KDT Site Blocker v.2.1 can only block individual web pages and websites at this moment in time. However, the product does allow for an unlimited number of web pages/websites to be blocked.


Miscellaneous



I have a question that has not been referred to on this page.

In this instance, please contact us via our online form and we'll aim to get back to you as soon as possible.